Controlling access per project

Roles govern permissions organisation-wide. On top of that, each project lets you control exactly who is a member and which areas they may access.

Add a member to a project

1. Open the project and switch to the Team tab.
2. Click Add member and pick a person from your organisation.
3. Set the access level for each area — tickets, notes, files, chats, documentation, and team.

There are three levels: No access, Read only, and Read & write. Removing someone from the team revokes their access to the project immediately.

How the permissions combine

Access comes from three layers: account administrators see everything, below them the role's permissions apply, and project-specific permissions sit on top — they override the role. Only account administrators and people with write access to the Team area can manage a project's members.

For how to bring people into the organisation in the first place, see Inviting team members.